CLIENT CARE AND COMPLAINTS POLICY

At Hewetts we aim to provide you with a comprehensive legal service. We are committed not only to caring for our clients’ immediate needs but also for their long term future.

If you are unhappy about the service you have received or about our charges, please write to a Director who will investigate your complaint promptly and provide you with a written report. The Complaints Handling Directors will be identified to you within our Terms of Acting upon instruction. Upon receipt of a complaint you will receive a full copy of our Complaints Handling Policy. If for any reason we are unable to resolve the matter to your satisfaction you are entitled to complain to the Legal Ombudsman, PO Box 6806, Wolverhampton WV1 9WJ, Tel:  0300 555 0333.  The Legal Ombudsman requires that complaints are made to them within one year of the date of the act or omission about which you are concerned or within one year of you realising there was a concern. You must also refer your concerns to the Legal Ombudsman within six months of our final response to you.  Please find below a link to the Legal Ombudsman’s guidance on what to do if you have a complaint.

[Legal Ombudsman Complaints Procedure]

If you have a complaint about a service bought online from Hewetts, you are able to submit your complaint via the EU Online Dispute Resolution platform.  You can use this site if you live in the EU.  You are also able to use this site in some other countries but you should check the site first to see if this option is available to you.  Please find below a link to the EU Online Dispute Resolution Platform.

[http://ec.europa.eu/odr]

In the event that you are concerned about a solicitor's behaviour, you are entitled to contacted the Solicitors Regulation Authority. For further information, please use the link below.

[SRA Complaints Page]

 

Hewetts News

09/11/2023: Reporting Cases

Judge wrong to block reporting of 'highly contentious' family case Read +

08/11/2023: Property Guardians and HMO Licences

It is held that a "property guardian" counts as an occupier for the purpose HMO Licence requirements Read +

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